SmartConnect Gateway

Right of withdrawal

1- Description

Withdrawal relating to goods (e.g. beacons)

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item.

Withdrawal relating to a service (e.g. subscriptions)

The withdrawal period expires fourteen days after the day on which the contract is concluded.

2- Exercising the right of withdrawal

To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post, fax or email) by post to the address Advanced Tracking - 51, rue du Port de la Plage - 83400 Hyères - France, by telephone on +33 4 94 23 15 51 or by email to commercial@advanced-tracking.com.

You may use the model withdrawal form, but this is not mandatory.

To ensure the withdrawal period is met, you simply need to send your notification regarding the exercise of the right of withdrawal before the withdrawal period expires.

You will be responsible for the direct costs of returning the goods.

3- Consequences of the right of withdrawal

Withdrawal relating to goods

You must return or hand over the goods to Advanced Tracking - 51, rue du Port de la Plage - 83400 Hyères - France, without undue delay and, in any event, no later than fourteen days after you have notified us of your decision to withdraw from this contract.

This deadline is deemed to have been met if you return the goods before the expiry of the fourteen-day period.

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of any additional costs arising from the fact that you chose, where applicable, a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.

We may withhold the refund until we have received the goods or until you have provided proof of dispatch of the goods, whichever is earlier.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal relating to a service

If you have requested that the provision of services commence during the withdrawal period, you must pay us an amount proportionate to what has been provided to you up to the point at which you informed us of your withdrawal from this contract, in relation to the total services provided for in the contract.

4- Exceptions to the right of withdrawal

The right of withdrawal does not apply to the following contracts:

Withdrawal relating to goods

- contracts for the supply of audio or video recordings or computer software where the consumer has unsealed them after delivery;

Withdrawal relating to a service

- contracts for the provision of services that have been fully performed before the end of the withdrawal period and where performance began after the consumer’s prior express consent and express waiver of their right of withdrawal.

5- Refund

The refund will be made within 14 days of receipt of the products in their original condition.