FAQ

TheIridium Go is aimed at all those wishing to remain reachable or communicate anywhere on the planet in voice or data mode. This box is autonomous for the emergency service and GPS geolocation. Due to its mobility, it is recommended for nomads (travelers, boaters, motorhome drivers, transporters, adventurers, isolated workers, reporters, diplomats, soldiers and more generally fans of spaces beyond the reach of mobile telephone networks). Who says nomad, mainly says mobile or tablet use. It works at altitude too.

This technology allows you to use your Smartphone as if it were a satellite phone.

Better yet, your tablet can be connected to this hotspot via wifi and you can check your emails, send, tweet, access your social networks, share photos, receive GRIB weather files. It is the ideal travel companion.

Ability to create and view emails offline, queue emails to send them faster, retrieve emails from external accounts.

More than a modem, you can benefit from GPS geolocation and send an SOS signal in case of distress.

This case is compatible with your computer but it will clearly be for advanced use. We strongly recommend that you receive help from our technical consultant with its installation, configuration and use.

The Iridium GO works everywhere in the world. Access to the network even at the NORTH and SOUTH poles are included.

In the original packaging, the following is included:

● The WIFI/Satellite modem with its foldable antenna.

● A lithium battery

● A universal AC travel charger with 4 international adapters

● A USB charging cable

● 12v DC adapter (car charger)

● An anti-sun protective shell

● The legal information brochure

● The GEOS emergency services brochure

With its integrated antenna and battery-powered case, the Iridium GO connects quickly and automatically to the Iridium satellite constellation. This creates a Wi-Fi hotspot around the device with a radius of approximately 30 meters (100 feet).

To optimize signal performance, we recommend using an unobstructed external antenna and isolating the housing and antenna from any electromagnetic interference (electronic, mechanical, electrical). Voice mode and SOS button are available at signal strength of 1/5 while data is available from 3/5.

The Iridium Go is a standalone box with the following features:

Length: 81.7 mm (3.22″) - Width: 119.81 mm (4.69″) - Depth: 33.44 mm (1.32″) - Weight (approximately): 300g (with battery) / 225g (without battery).

Iridium GO works all over the world, including the NORTH and SOUTH poles.

18 knowing two system accounts are already registered: guest (admin) and SBD (iridium Message Module).

The external antenna provides better reception of the satellite signal, especially in a cloudy atmosphere. It does not improve the speed but makes the signal more reliable to ensure telephone reception and faster file downloading. It is compulsory on boats with thick hulls or steel and on certain recent boats very equipped with electronics. The external antenna allows the capture of the satellite signal to be transferred outside and does not improve the WIFI signal, the WIFI antenna being internal.

Connect the small end of the external antenna adapter cable (sold separately) to the device and the large connector (TNC) to your Iridium-certified external antenna.

Secure the Iridium GO device and place the external antenna in an open location. Lift the device's antenna to turn on Iridium GO and to register on the Iridium network. The antenna must be above the balconies to improve the signal if a satellite is not exactly vertical.

The device's internal antenna must be kept raised while the Iridium GO is operating.

The battery standby time is up to 15 hours, and the battery talk time is up to 5 hours. With automatic sending of the GPS position, standby time can reach 8 hours.

The standard data transmission speed without compression is 2.4Kbits per second. Or an equivalence of 0.3kb/s when the satellite is reachable. With applications powered by Iridium, this throughput can be accelerated by 15 times. Iridium data communications are optimal for small GRIB weather files and text-formatted emails.

Whether it is an email with an attachment or a GRIB file download, it is recommended not to exceed the size of 50KB. A 10KB file will download in less than 5 minutes and a 100KB GRIB file will download on average in 30 minutes with possible cuts, which in some cases block the download.

Iridium GO comes with a universal AC travel charger with 4 international adapters and a DC 12V cigarette lighter adapter to work with as many power sources as possible.

No & Yes, your email client does not support Iridium optimized compression and TXT encoding. Generally, they encode emails in HTML format (Gmail, Icloud, Hotmail services or the OUTLOOK, Thunderbird or Mail email clients at Apple, etc.). Only the Iridium MAIL application allows you to communicate by email for free.

To use your favorite email in IMAP mode only, you must pay for OneMail from OCENS which we offer in your subscription.

The Iridium GO is designed for wireless connectivity over WIFI networks and is not configured to support direct wired connections between a computer and the Iridium GO.

Yes it is possible but you must be registered with FocusPoint - Overwatch and Rescue. At Advanced Tracking this service is included in the unlimited package.

For activation of the distress service via the Iridium GO application:

Go to the Iridium Go application and select - Settings – SOS. In GEOS Service select “do not use” and validate

(This disables the GEOS usage request already included in your plan)

Then in “call recipient” enter this telephone number: 0016197178549.

And in “message recipient” enter this email address: iridium@whatusea.com

Then Save (top right)

Commissioning with GEOS will be done by us!

To log in to the Iridium GO app, tap the Login button at the bottom of the app home screen to enter your username and password.

The default username is “guest” with the password “guest” (username and password are case sensitive, all lowercase).

Two applications on each platform:

- The “Iridium GO” application is available on the Google Play store and the Apple iOS App Store and allows you to manage your satellite connections, the GEOS emergency service, send your GPS position, send/receive SMS and contact your loved ones or the emergency services by telephone.

- The “Iridium Mail & Web” application, which allows you to send and receive emails, browse the Web (strongly not recommended due to low bandwidth), interact with social networks (display on Facebook and Twitter), send low quality photos, obtain weather updates and update your travel blog by email, is available on the Google Play store and on the Apple iOS App Store and allows you to communicate by DATA, either by email or on social networks. You must create an account on https://www.iridium.com/iridium-go-mail-web-app-setup/ and follow the instructions in English.

- For sailors, boaters or racers, you can make GRIBs requests directly on your favorite software without using the Mail & Web application. Compatible with PredictWind Offshore, Weather4D, SailGrib WR, Avalon OffShore, Timezero Navigator, Squid or QtVlm applications.

All devices can connect via WIFI (Smartphone, Tablet, Laptop or desktop computer).

Your Smartphone will be used as a satellite phone, your tablet, connected to this wifi hotspot, will allow you to check your emails, send, tweet, access your social networks, share photos, receive GRIB weather files. You will also be able to create and view emails offline, queue emails to send them faster, retrieve emails from external accounts.

Use with your computer requires the help of special OcensMail software (license) - click here for more information.

To use your Iridium Go only from a laptop or desktop computer (on-board computer) with a WIFI wireless connection, connect to the Iridium SSID access point and consult the internet page http://192.168.0.1. The default identifiers are “guest” login and “guest” password. You will then be able to configure the GEOS emergency service and your GPS position.

You cannot make calls from your computer.

For GRIBs queries, you can use your favorite weather routing software, please consult their documentation: PredictWind, Weather4D, Timezero Navigator, Squid or QtVlm.

Concerning emails, to send or receive emails, with or without attachments, you will need software that is capable of compressing your data. You therefore need either a subscription to the service offered by OCENS Mail (paid monthly, quarterly, half-yearly or annual license)

Regarding updating your social networks, this is often a feature included in the software above.

It is possible to make only one voice call OR data call at a time, but it is possible to send SMS messages while the voice or data call is in progress. However, it is not possible to make a voice call and connect via DATA (No GRIB request during a call).

160 characters.

1000 characters.

Up to 5 devices at the same time can be connected to make calls (one person at a time), receive emails, send SMS. SMS, emails and data requests can be sent and received at the same time. It takes 1 to 3 minutes to send or receive an SMS.

Launch the Iridium GO application, connect and click on the Call icon.

The numbering sequence breaks down as follows:

00 + [Country code] + [Phone number without the leading zero],

Example 1: To test the operation of the satellite network for free: 00 14 807 525 105 or +14 807 525 105 (Service in English)

To contact Advanced Tracking: +33 494 231 551

Your loved ones can access the site: https://messaging.iridium.com, link on the official iridium.com website.

You must enter your subscription number starting with 8816, then Reply Email, your loved one must enter their email address so that they receive your response. It is limited to one message of 160 characters, a maximum of 5 messages every 10 minutes and a monthly maximum of 150 SMS. As soon as your Iridium GO receives a satellite signal (even in standby), it will notify you of a new SMS that can be consulted in the Iridium GO application. Allow approximately 2 to 10 minutes to receive an SMS.

Another alternative is MailToSMS, it is a function included with the iridium service.

To do this, provide your following email address: 8816xxxxxxxx@msg.iridium.com. You will receive the message as an SMS in Message under the “iridium GO!” ".

Your loved ones can contact you but it costs around €10/min per call. You can reach your loved ones or contacts on land and this is included in the voice package, therefore free.

The Iridium GO application is configured by default with a “guest” username and a “guest” password.

The Iridium GO device does NOT have a WIFI password if it is not configured.

To configure the WIFI password, go to “Wi-Fi Settings” on the “advanced” icon –> via the Iridium GO application or from the Advanced Features portal (192.168.0.1) of your browser.

Use the Restore button to clear passwords, or log in as another user (if created) at 192.168.0.1 on your browser.

Check the following:

a) SIM card installed,

b) Antenna in elevated position,

c) Clear line of sight to the sky.

● Your antenna should be raised and the Iridium GO device has a clear view of the sky.

● Your smartphone must be connected to the Iridium GO via the WIFI Network.

● All calls made from the Iridium satellite system must be in international format. See “How to make a call”

● Check the signal strength indicator. If the signal is weak, make sure you have a clear line of sight to the sky and that there are no buildings, trees or other interfering objects.

● Has a new SIM card been inserted? Verify that no new restrictions have been imposed.

Your personal device MUST be connected via WIFI to Iridium GO (e.g. “Iridium-XXXXXX”) for the Iridium GO app to work.

Please check the wireless network settings as they may have changed to another WIFI network (such as your home or office Wi-Fi).

We advise you to put your phone in Airplane mode with Wifi activated.

Check the following points:

● The charger is correctly connected to the device and the electrical outlet and its contacts are clean and dry.

● The battery contacts are clean and dry.

● Battery temperature: If it is hot, let it cool before recharging.

● Battery performance declines after several years of use. You may need to replace it.

● Make sure you have installed an Iridium approved battery.

Make sure audio settings are enabled in advanced options.

Check that the WIFI network of the Iridium GO SSID peripheral unit is connected to the PC. Type the address 192.168.0.1 into a browser, if DHCP has been disabled and the static address is unknown, use the Restore button on the device.

First of all, you must make sure that you have subscribed to the tracking service with Advanced Tracking.

Tracking is free if you have an Iridium GO Unlimited subscription. Click here

Otherwise, you can subscribe to the tracking package for €15 including tax/month: Click here

To activate tracking via the Iridium GO, you must turn on the box and activate tracking via the Iridium GO application.

Go to “Settings” – “Tracking” – put the email address in “quick GPS recipient”: iridium@whatusea.com then select the frequency you want - the number of positions Example: one position every 2 hours.  Finally, put the email address iridium@whatusea.com again in “recipient tracking”.
You have the possibility here to put several email addresses for possibly other applications!

To stop tracking, you must check “no updates” in the frequency selection – to validate “save”.

If you want permanent tracking, you will have to leave the Iridium GO activated all the time if you have an unlimited plan.

It is sometimes necessary for certain phones or tablets to have a secure WIFI network. In fact, your smartphone or tablet may not remain connected to the Iridium GO WIFI network if you are not in WPA-2.

In this case, here is the procedure to follow to define a WPA-2 password on your Iridium Go wifi:

- Connect to the Iridium Go WiFi network

- Open the Iridium Go app

-On the home screen, click on the Advanced icon > Wi-Fi settings > Security > select: WPA2 Encryption

Return to the Wifi settings, and add a password (8 characters minimum), then Save.

You will be prompted to restart your Iridium Go.

You must now reconnect to the Iridium Go WiFi network using the password you have chosen.

If you encounter difficulties, we invite you to check the connection to the Iridium Go network, following this information:

- Put your phone or tablet in Airplane mode.

- Activate only the Wifi network (without 3G or 4G). Then connect to the Iridium Go’s WiFi.

Now, open the Iridium Go application to verify that the connection is made via the Iridium Go.

You must first put your smartphone or tablet in airplane mode.

Then you activate WiFi and connect to the WiFi network of your Iridium GO.
Once connected, open the Iridium GO app.

Go to settings and select "Message".
Here you need to find the following number: 00881662900005

If this is not the case, enter this number then validate.

Now you should be able to send and receive text messages.

Iridium GO! exec works anywhere on the planet's surface with a clear view of the sky.

Iridium GO! exec requires a connection to the Iridium® satellite network. The swivel antenna must be vertical to the ground and have a clear, unobstructed view of the sky. For optimal performance, the antenna should be able to "see" the entire sky from about 8 degrees above the horizon. Proximity to tall buildings or similar structures, heavily deciduous trees, and mountains may adversely affect performance because it blocks the signal between the antenna and the satellites. Having a completely unobstructed view of the sky plays a very important role in optimizing performance, as Iridium satellites move across the sky from the northern horizon to the southern horizon or vice versa during a connected call.

You can connect to your Iridium GO device! exec in one of the following ways:

On your Iridium GO device! exec, navigate to the “Show Wi-Fi access credentials” option in the settings menu. Then launch your Iridium GO application! exec and follow the on-screen instructions to scan the QR code with your personal phone's camera.

OR

In your home phone's network settings, select Iridium Wi-Fi. You will then be asked to enter a password, which you will find using your Iridium GO! exec, In your home phone's network settings, select Iridium Wi-Fi. You will then be asked to enter a password, which you can find using your Iridium GO! device. exec, navigating to the "Show Wi-Fi access information" option in Settings and pressing the "Show Password" button. Enter the password in your phone's network settings. The default password is "password".

No. Sending a text message to a number is not supported, but you can use chat apps like WhatsApp, WeChat, Line, Viber while connected to the Iridium GO! exec Wi-Fi.

Please note that you will often be connected to Iridium GO Wi-Fi! exec but there will be no active satellite connection, so the phone may detect this situation as "no internet". However, you must stay connected because in the event of an incoming call, your Iridium GO! exec will notify you and your smartphone will ring, allowing you to answer the call.

Your Iridium GO! exec does not have fast tracking or GPS functionality. However, when SOS is initiated, your device will tell you your location coordinates, allowing you to relay the coordinates by reading them on the screen.

No, the Iridium GO exec must be used with the Iridium GO companion app! exec. You will find the Iridium GO companion application! exec in your smartphone's application store (Google Play Store and Apple App Store).

The product supports 4 simultaneous users connected via Wi-Fi and Bluetooth.

Bluetooth is used to send notifications such as incoming calls, device battery status, network status, etc. to your Iridium GO exec application.

The SIM card holder of the Iridium GO device! exec is spring-operated. To remove it, you must therefore push your SIM card inside so that the spring pushes it outwards.

The Iridium GO! exec is water resistant with an IP65 rating when all ports are closed.

Your Iridium GO! exec comes with a battery charge of 70% or more. To unlock your device from storage mode, you need to connect it to the USB-C charger, plug it into a power outlet and charge it.

The Iridium GO! exec is IP65 rated and protected from dust and dirt when all ports are closed.

For optimal performance of your Iridium GO! exec, please observe the following temperature guidelines: -20°C to +50°C (operation), -20°C to +60°C (storage), 0°C to 45°C (battery charging).

The gray protective cover supplied with your Iridium GO! exec provides thermal protection to the device when in use. Although it is not necessary to use your Iridium GO! exec, it is recommended for use in direct sunlight.

The Iridium GO! exec weighs 1200g / 2. Ibs.

All devices come with a predefined password, which we recommend changing during initial setup. You will find the default Wi-Fi password on the label on the back of your Iridium GO device! exec.

Additionally, the user can find the default password in the Device Settings, under Wi-Fi Credentials.

After accessing the voicemail system with the default "password", you can change the password by accessing the administrative menu (press '3' key) and then selecting the change password option (press '1' key).

The default PIN to access voicemail for all Iridium GO! exec is: 1234.

If you share your Iridium GO! exec with a friend or family member, make sure to provide them with the screen passcode (if enabled), so they can unlock the device. You can choose to also share the administrator code (if enabled).

They can download and install the Iridium GO! exec on their smart device and use it to connect to the device's Wi-Fi to make calls and establish data connections. The Iridium GO device! exec can connect up to 4 devices at the same time.

You may notice this during prolonged calls or while charging. Heat is produced by the electronic components of your Iridium GO! exec and is completely normal.

The Iridium GO! exec will notify you if a firmware update is available when you download the latest version. The device firmware can be updated with the app.

When you connect the device to the Iridium GO! exec, it will notify you if a new firmware update is available. Follow the on-screen instructions to complete the firmware update.

To make sure you always have the most up-to-date information, you should check that your app is updated to the latest version on the corresponding app store. Every time there is a new firmware update, Iridium launches a new version of the application to include this new firmware.

The Iridium GO! exec can charge a smart device with the USB-C cable via the earbud's USI port/external charging. The Iridium GO! exec must be turned on before a smart device can be loaded.

Yes, the Iridium GO I exec device allows you to make two calls at the same time. These calls can be made from any combination of the device and app or SIP phones (connected via Wi-Fi or the Ethernet port).

Yes, the Iridium GO device! exec can allow two calls and one data connection. Voice call quality may be lower when two calls and one data session are active.

It does not provide device memory, file storage, or read/write capabilities. It is used for diagnostics and manufacturing testing.

No. The adapterIridium GO! is not compatible with the external connector of the Iridium antenna.

For assistance, please contact your Iridium Authorized Service Provider. Your service provider can assist you with service activation, billing and pricing inquiries.

These applications have been tested and verified to work with the Iridium GO! exec:

• Chat apps: WhatsApp, Viber, Line, Signal, Telegram
• Social media: Twitter (open profile)
• Navigation: Opera, Firefox
• Financial apps: Venmo, Zelle
• Home automation: Google Home

Iridium works with partners to offer custom applications for email, weather or specific industry needs to provide more cost-effective and efficient use of the Iridium Certus 100 mid-band data connection. Some of these applications include:

• Iridium Mail by Pivotel
• XGATE from Pivotel
• OneMail by OCENS
• OnSat mail by Applied Satellite Technology
• Predictwind by PredictWind

No. If you try to transfer your SIM card from your current phone or another device, it won't work. Iridium GO! exec uses an Iridium Certus SIM card.

Currently, only Iridium Certus SIM cards provisioned specifically for Iridium GO plans! exec are working in the device. Iridium Certus SIM cards provided for other equipment do not work on Iridium GO! exec.

The product is guaranteed for a period of one (1) year from the date of retail purchase. For more information, please refer to the Warranty section of the user manual.

Data on the Iridium GO! exec can be used either wirelessly via Wi-Fi or wired via the Ethernet connection. For detailed information, please see the Help section of the Iridium GO exec app or the user manual.

To access apps that require browsing or internet access, connect your smart device to the Iridium GO Wi-Fi network! exec. Use the Iridium GO exec app or the Iridium GO device! exec to start a data session through the connection manager by choosing an appropriate activity profile. Use a standard app/web browser as you normally would to access the Internet via the Iridium satellite network. Applications and websites with heavy graphics, multimedia or video content will not work on this product.

Because satellite data connections are slower and more expensive than traditional internet connections, it is important to only allow the data you want to pass through the satellite network. Activity profiles define the rules for allowing or blocking traffic on the satellite network. Your Iridium GO exec already contains a series of predefined profiles. Or if you want to create your own profiles, you can do so from the Setting: Device Settings Activity Profiles in the Iridium GO! app. exec.

It is important to ensure that you use the most appropriate activity profile when establishing data connections, as the activity profile will allow you to use the tools you want and will prevent other applications on your PC or smart device from also using internet data in the background. Also be careful not to leave the connection running when it is not needed. To help you, the Connection Manager function offers you a drop-down list to choose a session duration.

You can monitor your upload and download consumption from the data connection screen (scroll to the bottom). Note that the figures shown here are approximate values ​​and should not be used for billing purposes. The usage counter can be reset from the Administrator menu or the Iridium GO! application. exec and you can also control your data usage in Settings: Device Settings Billing and Monitoring in the Iridium GO! exec.

To check your email with your Iridium GO exec, you can use the Iridium Mail application found in the Google Play Store on your smartphone. The Iridium Mail app is expected to be available on the App Store at a later date. You must create an Iridium Mail account. You can also use the Connection Manager feature of your Iridium GO! exec and use your standard email application.

Yes, make sure you select the Iridium GO router! exec in router options.

To configure the SOS function of your Iridium GO! exec, go to the SOS tab in the Iridium GO - exec app and follow the steps provided to add emergency contacts who will be alerted when you press the SOS button. Your emergency contact can be IERCC service or any other telephone number of your choice.

You must be registered with FocusPoint - Overwatch and Rescue. At Advanced Tracking this service is included in the package.

In “call recipient” enter this telephone number: 0016197178549.

On device : Lift the flap marked SOS and press the SOS button for >1 second. The device turns on if it is not already on and launches the SOS.

On device : Press the SOS icon on the device's LCD home screen, then press and hold the SOS button on the screen for 3 seconds.

Via the app : Use the Iridium GO exec app to initiate an SOS by tapping the SOS icon on the app's home screen, then press and hold the SOS button on the screen until the SOS is activated.

NOTE : When you trigger an SOS, make sure that the antenna of the Iridium GO! exec is raised and the aircraft has a full view of the sky, or make sure

that an external antenna is connected.