FAQ sur l'Iridium Go! et l'Iridium Go! exec

TheIridium Go is for anyone who wants to be reachable or communicate anywhere on the planet in voice or data mode. This box is autonomous for emergency services and GPS geolocation. Because of its mobility, it is recommended for nomads (travellers, yachtsmen, camper vans, transporters, adventurers, isolated workers, reporters, diplomats, military personnel and more generally those who live in areas beyond the reach of mobile phone networks). Nomadic means mainly mobile or tablet use. It also works at altitude.

This technology allows you to use your smartphone as if it were a satellite phone.

Even better, your tablet can be connected to this wifi hotspot and you can check your emails, send, tweet, access your social networks, share photos, receive GRIB weather files. It's the perfect travel companion.

Ability to create and view emails in offline mode, queue emails to send them faster, retrieve emails from external accounts.

More than a modem, you can take advantage of GPS geolocation and send an SOS signal in case of distress. 

This box is compatible with your computer but will clearly be for advanced use. We strongly recommend that you are assisted by our technical consultant in its installation, setup and use.

Iridium GO works worldwide. Network access even to the NORTH and SOUTH poles is included.

The following is included in the original packaging:

● The WIFI/Satellite modem with its foldable antenna.

● A lithium battery

● A universal AC travel charger with 4 international adapters

● A USB charging cable

● 12v DC adapter (car charger)

● A protective sun cover

● The legal information brochure

● The GEOS emergency services brochure

With its built-in antenna and battery-powered case, the Iridium GO quickly and automatically connects to the Iridium satellite constellation. This creates a Wi-Fi hotspot around the device with a radius of approximately 30 metres (100 feet).

To optimise signal performance, we recommend using a clear external antenna and isolating the housing and antenna from any electromagnetic interference (electronic, mechanical, electrical). The voice mode and SOS button are available at a signal strength of 1/5 while data is available at 3/5.

The Iridium Go is a stand-alone box with the following features: 

Length: 81.7 mm (3.22″) - Width: 119.81 mm (4.69″) - Depth: 33.44 mm (1.32″) - Weight (approx): 300g (with battery) / 225g (without battery).

The Iridium GO works anywhere in the world, including the NORTH and SOUTH poles.

18 knowing two system accounts are already registered: guest (admin) and SBD (Module iridium Message).

The external antenna provides better reception of the satellite signal, especially in a cloudy atmosphere. It does not improve throughput, but makes the signal more reliable for telephone reception and faster file downloading. It is mandatory on boats with thick or steel hulls and on some recent boats with a high level of electronic equipment. The external antenna allows the satellite signal to be picked up outside and does not improve the WIFI signal, the WIFI antenna being internal.

Connect the small end of the external antenna adapter cable (sold separately) to the unit and the large connector (TNC) to your external Iridium certified antenna.

Attach the Iridium GO device and place the external antenna in an open area. Lift the antenna off the unit to switch on Iridium GO and to register on the Iridium network. The antenna should be over balconies to improve the signal if a satellite is not stacked vertically.

The internal antenna of the device must be kept upright during operation of the Iridium GO.

The battery standby time is up to 15 hours and the battery talk time is up to 5 hours. With the automatic sending of the GPS position, the standby time is up to 8 hours.

The standard uncompressed data rate is 2.4Kbits per second. This is equivalent to 0.3kb/s when the satellite is reachable. With Iridium-optimised applications, this rate can be increased by up to 15 times. Iridium data communications are optimal for small GRIB weather files and text-based emails.

Whether it is an email with an attachment or a GRIB file download, it is advisable not to exceed the size of 50Kb. A 10Kb file will download in less than 5 minutes and a 100Kb GRIB file will download in 30 minutes on average with possible breaks, which in some cases block the download. 

Iridium GO comes with a universal AC travel charger with 4 international adapters and a DC 12V cigarette lighter adapter to work with the maximum number of power sources.

No & Yes, your email client does not support Iridium optimised compression and TXT encoding. Generally, they encode emails in HTML format (Gmail, Icloud, Hotmail or OUTLOOK email clients, Thunderbird or Mail at Apple...). Only the Iridium MAIL application allows you to communicate by e-mail for free.

To use your favourite mailbox in IMAP mode only, you need OneMail from OCENS, which we offer in its subscription.

The Iridium GO is designed for wireless connectivity over WIFI networks and is not configured to support direct wired connections between a computer and the Iridium GO.

Yes it is possible but you need to be registered with FocusPoint - Overwatch and Rescue.

For activation of the distress service via the Iridium GO application:

Go to the Iridium Go application and select - Settings - SOS.In GEOS Service select "do not use" and validate

(This disables the GEOS usage request already included in your package)

Then in "call recipient" enter this phone number: 0016197178549.

And in "message recipient" enter this email address: [email protected]

Then Save (top right)

The commissioning of GEOS will be done by us!

To log in to the Iridium GO application, press the Login button at the bottom of the application home screen to enter your username and password.

The default username is "guest" with the password "guest" (username and password are case sensitive, all lower case).

Two applications on each platform: 

- The Iridium GO app is available on the Google Play Store and the Apple iOS App Store and allows you to manage your satellite connections, the GEOS emergency service, send your GPS location, send/receive SMS messages and contact your loved ones or emergency services by phone.

- The Iridium Mail & Web application, which allows you to send and receive emails, browse the web (not recommended due to low bandwidth), interact with social networks (post to Facebook and Twitter), send low quality photos, get weather updates and update your travel blog via email, is available on the Google Play Store and the Apple iOS App Store and allows you to communicate via DATA, either by email or on social networks. You need to create an account at https://www.iridium.com/iridium-go-mail-web-app-setup/ and follow the instructions in English.

- For sailors, yachtsmen or regatta sailors, you can make GRIB requests directly on your favorite software without using the Mail & Web application. Compatible with PredictWind Offshore, Weather4D, SailGrib WR, Avalon OffShore, Timezero Navigator, Squid or QtVlm applications.

All devices can connect via WIFI (Smartphone, Tablet, Laptop or Desktop). 

Your smartphone will be used as a satellite phone, your tablet, connected to this wifi hotspot, will allow you to check your emails, send, twitter, access your social networks, share photos, receive GRIB weather files. You will also be able to create and view emails in offline mode, queue emails to send them faster, retrieve emails from external accounts.

Use with your computer requires special OcensMail software (licence) - click here for more information.

To use your Iridium Go only from a laptop or desktop computer (on-board computer) with a WIFI wireless connection, connect to the Iridium SSID access point and visit http://192.168.0.1 . The default credentials are login "guest" and password "guest". This will allow you to configure the GEOS emergency service and your GPS position.

You cannot call from your computer.

For GRIB requests, you can use your favourite weather routing software, please consult their documentation: PredictWind, Weather4D, Timezero Navigator, Squid or QtVlm.

Concerning mails, to send or receive mails, with or without attachments, you will need a software that is able to compress your data. You need either a subscription to the service offered by OCENS Mail (paying monthly, quarterly, half-yearly or annual licence)

Regarding the updating of your social networks, this is often a feature included in the above software.

It is possible to make one voice call OR one data call at a time, but it is possible to send SMS while the voice or data call is in progress. However, it is not possible to make a voice call and connect in DATA (No GRIB request during a call).

160 characters.

1000 characters.

Up to 5 devices can be connected at the same time to make calls (one person at a time), receive emails, send SMS. SMS, email and data requests can be sent and received at the same time. It takes 1 to 3 minutes to send or receive an SMS. 

Launch the Iridium GO application, log in and click on the Call icon.

The numbering sequence is as follows: 

00 + [Country Code] + [Phone number without leading zero], 

Example 1: To test the operation of the satellite network free of charge: 00 14 807 525 105 or +14 807 525 105 (Service in English)

To reach Advanced Tracking: +33 494 231 551

Your friends and family can access the site: https://messaging.iridium.com, link to the official website of iridium.com. 

You need to enter your subscription number starting with 8816, then in Reply Email, your loved one needs to enter their email address to receive your reply. It is limited to one message of 160 characters, a maximum of 5 messages every 10 minutes and a monthly maximum of 150 SMS messages. As soon as your Iridium GO picks up a satellite signal (even in standby mode), it will show you a new SMS message which can be viewed in the Iridium GO application. It takes about 2-10 minutes to receive an SMS.

Another alternative is MailToSMS, a feature included with the iridium service.

To do so, please send us your email address: [email protected] . You will receive the message as an SMS in Message under the "iridium GO!

Your loved ones can reach you but it costs about €10/min per call. You can reach your relatives or contacts on earth and this is included in the voice package, so it is free. 

The Iridium GO application is configured by default with a "guest" user name and "guest" password.

The Iridium GO device does NOT have a WIFI password if it is not configured.

To set the WIFI password, go to "Wi-Fi Settings" on the "advanced" icon -> via the Iridium GO application or from the Advanced Features portal (192.168.0.1) of your browser.

Use the Restore button to clear the passwords, or log in as another user (if created) to 192.168.0.1 on your browser.

Check the following points:

a) SIM card installed,

b) Antenna in elevated position,

c) Clear line of sight to the sky.

● Your antenna should be up and the Iridium GO device has a clear view of the sky.

● Your smartphone must be connected to the Iridium GO via the WIFI Network.

● All calls made from the Iridium satellite system must be in international format. See "How to make a call".

● Check the signal strength indicator. If the signal is weak, make sure you have a clear line of sight to the sky and that there are no interfering buildings, trees or other objects.

● Has a new SIM card been inserted? Check that no new restrictions have been imposed.

Your personal device MUST be connected via WIFI to Iridium GO (e.g. "Iridium-XXXX") for the Iridium GO application to work.

Please check the wireless network settings as they may have changed to another WIFI network (such as your home or office Wi-Fi).

We advise you to put your phone in Airplane mode with Wifi enabled.

Check the following points:

● The charger is correctly connected to the device and the electrical socket and its contacts are clean and dry.

● The battery contacts are clean and dry.

● The temperature of the battery: If it is hot, let it cool down before recharging.

● Battery performance decreases after several years of use. You may need to replace it.

● Ensure that you have installed an Iridium approved battery.

Check that the audio settings are enabled in the advanced options.

Check that the WIFI network of the Iridium GO SSID device is connected to the PC. Type the address 192.168.0.1 in a browser, if DHCP has been disabled and the static address is unknown, use the Restore button on the device.

First of all, you need to make sure that you have subscribed to the tracking service with Advanced Tracking.

Tracking is free if you have an Iridium GO Unlimited subscription. Click here for more information

Alternatively, you can subscribe to the tracking package for €15/month including VAT: Click here

To enable tracking via the Iridium GO, you must power up the unit and enable tracking via the Iridium GO application.

Go to "Settings" - "Tracking" - put in "fast gps recipient" the email address : [email protected] then select the frequency you wish - the number of positions Example: one position every 2 hours. Finally, in "recipient tracking", enter the following e-mail address again [email protected].
Here you can enter several email addresses for other applications!

To stop tracking, check "no update" in the periodicity selection - to validate "save".

If you want permanent tracking, you will need to leave the Iridium GO on all the time if you have an unlimited plan.

It is sometimes necessary for some phones or tablets to have a secure WIFI network. Indeed, your smartphone or tablet may not stay connected to the WIFI network of the iridium GO if you are not in WPA-2.

In this case here is the procedure to follow to set a WPA-2 password on your Iridium Go wifi:

- Connecting to the Iridium Go's Wi-Fi network

- Open the Iridium Go app

 On the Home screen, click the Advanced icon > Wi-Fi settings > Security > select: WPA2 Encryption

Go back to the Wifi settings, and add a password (8 characters minimum), then Save.

You will be prompted to restart your Iridium Go.

You will now need to reconnect to the Iridium Go's Wi-Fi network using the password you have chosen.

If you are experiencing difficulties, we invite you to check the connection to the Iridium Go network, following this information:

- Put your phone or tablet in Airplane mode.

- Activate only the Wifi network (without 3G or 4G). Then connect to the Iridium Go's Wi-Fi.

Now open the Iridium Go application to check that the connection is made via Iridium Go.

You must first put your smartphone or tablet in aeroplane mode.

Then you activate the Wi-Fi and connect to the Wi-Fi network on your Iridium GO.
Once connected, open the Iridium GO application.

Go to settings and select "Message".
Here you should find the following number: 00881662900005

If this is not the case, enter this number and validate.

Now you should be able to send and receive SMS.

Iridium GO! exec works anywhere on the surface of the planet with a clear view of the sky.

Iridium GO! exec requires a connection to the Iridium® satellite network. The swivel antenna must be vertical to the ground and have a clear view of the sky. For optimum performance, the antenna should be able to "see" the entire sky from approximately 8 degrees above the horizon. Proximity to tall buildings or similar structures, heavily foliated trees and mountains can hinder performance by blocking the signal between the antenna and the satellites. Having a completely clear view of the sky is very important in optimizing performance, as the Iridium satellites move across the sky from north to south or vice versa during a connected call.

You can connect to your Iridium GO! exec device in any of the following ways:

On your Iridium GO! exec device, access the "Show Wi-Fi access credentials" option in the settings menu. Then launch your Iridium GO! exec application and follow the on-screen instructions to scan the QR code with your personal phone camera.

OR

In the network settings of your home phone, select Iridium Wi-Fi. You will then be prompted to enter a password, which you can find using your Iridium GO! exec, by navigating to your Iridium GO! device. In your home phone's network settings, select Iridium Wi-Fi. You will then be prompted to enter a password, which you can find by using your Iridium GO! exec, navigating to the "Show Wi-Fi Access Information" option in the settings and pressing the "Show Password" button. Enter the password in your phone's network settings. The default password is "password".

No. Sending a text message to a number is not supported, but you can use chat applications like WhatsApp, WeChat, Line, Viber when connected to the Iridium GO! exec Wi-Fi.

Please note that you will often be connected to the Iridium GO! exec Wi-Fi but there will be no active satellite connection, so the phone may detect this situation as "no internet". However, you should stay connected because if there is an incoming call, your Iridium GO! exec will alert you and your smartphone will ring, allowing you to answer the call.

Your Iridium GO! exec does not have tracking or fast GPS functionality. However, when SOS is initiated, your device will show you your coordinates from Tracking, allowing you to relay the coordinates by reading them off the screen.

No, the Iridium GO! exec must be used with the companion application Iridium GO! exec. You can find the Iridium GO! exec companion application in the application store of your smartphone (Google Play Store and Apple App Store).

The product supports 4 simultaneous users connected via Wi-Fi and Bluetooth.

Bluetooth is used to send notifications such as incoming calls, device battery status, network status, etc. to your Iridium GO exec application.

The SIM card holder on the Iridium GO! exec is spring-loaded. To remove it, you must push your SIM card inside so that the spring pushes it out.

The Iridium GO! exec is water resistant with an IP65 rating when all ports are closed.

Your Iridium GO! exec comes with a battery charge of 70% or more. To unlock your device from storage mode, you need to connect it to the USB-C charger, plug it into an outlet and charge it.

The Iridium GO! exec is IP65 rated and is protected from dust and dirt when all ports are closed.

For optimal performance of your Iridium GO! exec, please observe the following temperature guidelines: -20°C to +50°C (operation), -20°C to +60°C (storage), 0°C to 45°C (battery charging).

The gray protective cover provided with your Iridium GO! exec offers thermal protection to the device when in use. Although not required for use of your Iridium GO! exec, it is recommended for use in direct sunlight.

The Iridium GO! exec weighs 1200g / 2. Ibs.

All devices come with a predefined password, which we recommend you change during the initial setup. You can find the default Wi-Fi password on the label on the back of your Iridium GO! exec.

In addition, the user can find the default password in the Device Settings, under Wi-Fi credentials.

After accessing the voicemail system with the default "password", you can change the password by accessing the administrative menu (press '3'), then selecting the change password option (press '1').

The default PIN code for accessing voicemail for all Iridium GO! exec devices is: 1234.

If you share your Iridium GO! exec with a friend or family member, be sure to provide them with the screen access code (if enabled) so they can unlock the device. You may choose to share the administrator code as well (if enabled).

They can download and install the Iridium GO! exec app on their smart device and use it to connect to the device's Wi-Fi to make calls and establish data connections. The Iridium GO! exec can connect up to 4 devices at the same time.

You may notice this during extended calls or while charging. Heat is generated by the electronics in your Iridium GO! exec and is completely normal.

The Iridium GO! exec application will inform you if a firmware update is available when you download the latest version. The device's firmware can be updated with the application.

When you connect the device to the Iridium GO! exec application, it will inform you if a new firmware update is available. Follow the on-screen instructions to complete the firmware update.

To make sure you always have the most up-to-date information, you should check that your application is updated with the latest version on the corresponding application store. Each time there is a new firmware update, Iridium launches a new version of the application to include this new firmware.

The Iridium GO! exec can charge a smart device with the USB-C cable via the USI port on the headset/external charge. The Iridium GO! exec must be turned on for a smart device to be charged.

Yes, the Iridium GO I exec device allows you to make two calls at the same time. These calls can be made from any combination of the device and the application or from SIP phones (connected via Wi-Fi or the Ethernet port).

Yes, the Iridium GO! exec can support two calls and one data connection. Voice call quality may be lower when two calls and one data session are active.

It does not provide device memory, file storage or read/write capabilities. It is used for diagnostics and manufacturing testing.

No. TheIridium GO! adapter is not compatible with the external Iridium antenna connector.

For assistance, please contact your authorized Iridium service provider. Your service provider can assist you with service activation, billing, and pricing inquiries.

These applications have been tested and verified to work with the Iridium GO! exec:

• Chat applications: WhatsApp, Viber, Line, Signal, Telegram
• Social media: Twitter (open profile)
• Browsing: Opera, Firefox
• Financial applications: Venmo, Zelle
• Home automation : Google Home

Iridium is working with partners to offer customized applications for email, weather, or specific industry needs to provide more cost-effective and efficient use of the Iridium Certus 100 medium band data connection. Some of these applications include:

• Iridium Mail by Pivotel
• XGATE from Pivotel
• OneMail by OCENS
• OnSat mail by Applied Satellite Technology
• Predictwind by PredictWind

No. If you try to transfer your SIM card from your current phone or another device, it will not work. Iridium GO! exec uses an Iridium Certus SIM card.

Currently, only Iridium Certus SIM cards provisioned specifically for Iridium GO! exec plans work in the device. Iridium Certus SIM cards provided for other equipment will not work on Iridium GO! exec.

The product is guaranteed for a period of one (1) year from the date of retail purchase. For more information, please refer to the Warranty section of the user manual.

The data on the Iridium GO! exec can be used either wirelessly via Wi-Fi or by cable via the Ethernet connection. For detailed information, please see the Help section of the Iridium GO exec application or the user manual.

To access applications that require browsing or Internet access, connect your smart device to the Iridium GO! exec Wi-Fi network. Use the Iridium GO exec application or the Iridium GO! exec device to start a data session via the connection manager by choosing an appropriate activity profile. Use a standard application/web browser as you normally would to access the Internet via the Iridium satellite network. Applications and websites with heavy graphic, multimedia or video content will not work on this product.

Because satellite data connections are slower and more expensive than traditional Internet connections, it is important to allow only the data you want to pass through the satellite network. Activity profiles define the rules for allowing or blocking traffic on the satellite network. Your Iridium GO exec already contains a set of predefined profiles. Or if you want to create your own profiles, you can do so from the setting: Device Settings Activity Profiles in the Iridium GO! exec application.

It is important to make sure you use the most appropriate activity profile when making data connections, as the activity profile will allow you to use the tools you want and prevent other applications on your PC or smart device from also using internet data in the background. Also, make sure you don't leave the connection running when it's not needed. To help you out, the Connection Manager feature offers a drop-down list to choose a session duration.

You can monitor your upload and download usage from the data connection screen (scroll to the bottom). Note that the numbers shown here are approximate values and should not be used for billing purposes. The usage counter can be reset from the Administrator menu or the Iridium GO! exec application and you can also monitor your data usage in the Settings: Device Settings Billing and Monitoring in the Iridium GO! exec application.

To check your email with your Iridium GO exec, you can use the Iridium Mail app found in the Google Play Store on your smartphone. The Iridium Mail app should be available on the App Store at a later date. You must create an Iridium Mail account. You can also use the Connection Manager feature of your Iridium GO! exec application and use your standard messaging application.

Yes, be sure to select the Iridium GO! exec router in the router options.

To set up the SOS feature on your Iridium GO! exec, access the SOS tab in the Iridium GO - exec application and follow the steps provided to add emergency contacts that will be alerted when you press the SOS button. Your emergency contact can be IERCC service or any other phone number of your choice.

You must be registered with FocusPoint - Overwatch and Rescue. At Advanced Tracking this service is included in the package.

In "call recipient" enter this phone number: 0016197178549.

On the device : Lift the flap marked SOS and press the SOS button for >1 second. The device turns on if it is not already on and starts the SOS.

On the device: Press the SOS icon on the device's LCD home screen, then press and hold the SOS button on the screen for 3 seconds.

Via the application: Use the Iridium GO exec application to initiate an SOS by tapping the SOS icon on the application's home screen, then pressing and holding the SOS button on the screen until the SOS is activated.

NOTE: When initiating an SOS, make sure the Iridium GO! exec's antenna is up and the unit has a full view of the sky, or make sure

that an external antenna is connected.