FocusPoint International - 24/7 Global Support
Global 24/7 support provided by FocusPoint International and supported by the Global Overwatch and Rescue Plan.
Assistance on demand on land and at sea
The geolocation systems in some of our units are equipped with a distress button that connects to FocusPoint International 's Crisis Response Center (CRC) via the company's PULSE™platform.
The activation of the distress function triggers an alert on the PULSE platform. The crisis response center immediately validates the signal and transmits it to the emergency services for rescue on land or at sea.
FocusPoint International (FocusPoint) is a leading critical event management company specializing in emergency response as a service (ERaaS). FocusPoint's main contact center is located in Florida, USA. This secure, multi-lingual facility is staffed 24/7/365 by medical, security and crisis response specialists. It is supported by a team of 4,000 linguists capable of providing on-demand services in over 300 languages. The primary redundant contact center is located in Cape Town, South Africa.
FocusPoint has responded to more than 100,000 alerts and helped more than 20,000 people in over 220 countries and territories.
FocusPoint is actively engaged in providing SOS alert validation and escalation services for devices operating on multiple satellite networks. Examples include Globalstar, Iridium, Inmarsat and EchoStar, to name a few.
In addition to the distress validation and escalation service provided by FocusPoint, the company also offers a comprehensive support plan called Overwatch & Rescue.
The Overwatch & Rescue plan is a fully indemnified service guarantee that reduces and, in many cases, eliminates the financial costs of a rescue. Key benefits of the Overwatch & Rescue plan include response to dangerous summer and winter sports incidents, search and rescue, and security assistance in response to events such as violent crime, terrorism, natural disasters, pandemic threats, and political threats that cause riots, strikes, and civil unrest. The plan also provides for free medical evacuations from the scene of the incident to the nearest appropriate hospital.
The Overwatch & Rescue plan is a must-have for anyone who lives, works or plays on the edge of cellular connectivity. The Overwatch & Rescue plan is more comprehensive than Garmin's High-Risk SAR plan and costs a fraction of the price, making it the most comprehensive and affordable plan on the market.
We have found FocusPoint to be the best solution for our customers worldwide, regardless of device type or satellite network. We are proud to partner with FocusPoint and offer ERaaS and the Overwatch & Rescue plan to all our customers.
Coming soon
The possibility to purchase via our website this service for additional passengers on board your yacht or for any individual who needs this rescue service!